Privacy Policy

Windows & Mohr Inc. (“Windows & Mohr,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request an estimate, or communicate with us by phone, email or text message — and what we do with it.

1. Information we collect

We collect only the information we need in order to quote and complete your project:

• Information you give us. Your name, phone number, email address, service address, and details about the windows, doors or glass work you are requesting — typically submitted through a form on this site, over the phone, or by text.
• Appointment information. The date, time and location of estimates and installations you schedule with us.
• Project and transaction records. Measurements, product selections, quotes, invoices and payment status. We do not store full payment card numbers on this website.
• Automatically collected technical data. IP address, browser type, device type, referring page and pages viewed, collected through standard web logs and analytics.

2. How we use your information

We use the information above to:

• Respond to your request and prepare an estimate;
• Schedule, confirm and remind you about appointments;
• Order product, coordinate installation, and provide follow-up service and warranty support;
• Send you service updates and, if you have opted in, occasional promotions;
• Improve our website and understand which marketing brings us customers;
• Comply with legal, licensing, tax and insurance obligations.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

3. Text messaging (SMS) and your mobile information

When you provide your mobile number and check the consent box on one of our forms, or when you text us first, you are opting in to receive SMS text messages from Windows & Mohr Inc. Consent is not a condition of purchase.

What we send

• Conversational and customer-care messages: replies to your inquiry, estimate details, questions from our team.
• Appointment messages: confirmations, reminders and schedule changes for estimates and installations.
• Account and project updates: order status, product arrival, install-day logistics.
• Promotional messages (only if you opted in to marketing): seasonal offers and specials.

Frequency, cost and opting out

• Message frequency varies based on your project and your interaction with us.
• Message and data rates may apply, depending on your mobile plan.
• Reply STOP to any message to opt out at any time. You will receive one confirmation message and no further texts.
• Reply HELP for assistance, or contact us at (951) 786-8175 or [email protected].
• Carriers are not liable for delayed or undelivered messages.

4. When we share information

We share personal information only in these situations:

• Service providers. Companies that operate our website, CRM, scheduling, messaging, email and analytics tools, and that process information only on our instructions.
• Manufacturers and suppliers. The window, door and glass manufacturers we order your product from, and installation subcontractors when used — limited to what is needed to fulfil your order.
• Professional advisers and legal compliance. Our insurer, accountant or attorney, or a government body, where required by law or to protect our legal rights.
• Business transfer. If the business is sold or reorganised, customer records may transfer as part of that transaction.

We never sell your personal information, and as stated above, mobile opt-in data is never shared for marketing purposes.

5. Cookies and tracking

This site uses cookies and similar technologies to keep the site working, remember your preferences, and measure traffic. We may use analytics and advertising pixels to understand how visitors find us. You can block or delete cookies in your browser settings; some parts of the site may not function correctly if you do.

6. How long we keep information

We keep project and customer records for as long as needed to support the work, honour warranties, and meet legal, tax and licensing requirements — then we delete or de-identify them. Marketing contact records are kept until you opt out.

7. Security

We use commercially reasonable safeguards to protect your information, including access controls and encrypted connections to this website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your privacy rights

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:

• Know what personal information we have collected about you and how it is used;
• Request a copy of that information;
• Request correction of inaccurate information;
• Request deletion of your information, subject to legal exceptions;
• Opt out of the sale or sharing of personal information — note that we do not sell or share personal information as those terms are defined by the CCPA;
• Not be discriminated against for exercising any of these rights.

To make a request, contact us using the details in section 11. We will verify your identity before responding, and we will respond within the timeframes required by law.

9. Children's privacy

Our services are directed to homeowners and property owners. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be highlighted on this page.

11. Contact us

Questions about this policy, or about the information we hold about you: